Weston, FL 33326 • 954-610-8728 • MarelisCastejon@gmail.com

summary

Business / Data Reporting Analyst and Developer, with 10 year experience developing and deploying projects for Reporting and Dashboards, Data Management, Database Architecture (data warehouse and data mart). Banking, Retail, Travel and Telecommunication industries experience. My areas of expertise include:

·         Business Intelligence platforms - Reporting Data and Dashboards, Databases, Data Warehousing, Data Mart.

·         Business Data Analysis on Performance of Business Units, Incentive Plans results and main KPIs.

·         Databases Apps (PL/SQL and Transact SQL).

·         Software QA Tools.

TECHNICAL SKILLS

Professional Experience

PRIMERICA FINANCIAL SERVICES, Miami, FLJUN 2015 – PRESENT

Office Manager

·         Work with home office to ensure accurate account setup and resolve issues.

·         Answer questions and provide readily available information to clients and agents, if requested and as allowable, as it relates to servicing their accounts.

·         Assist in completing and processing paperwork. - Maintain files and records as per retention policy and audit process.

·         Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects

·         Set up and maintain client management system.

·         Follow up, support and guide with agents’ transactions.

·         Teach to new agents in their learning of business and certifications.

·         Call clients to set up meetings or appointments.

·         Conduct transactions on behalf of clients. - Coordinate client appreciation events.

Tools: Microsoft .Office Suite. GoSolo, Scanners.

Royal Caribbean Cruises Ltd, Miami, FLOct 2014 – Jan 2015

Data Analyst / Reporting (Contractor)

·         Identify user’s requirements, develop suggestions to meet reporting needs and ensure it meets user’s needs. Translate business needs to programming and data modeling.

·         Develop new reports by creating new queries or coding new processes.

·         Respond to ad-hoc data and analysis needs while supporting various projects.

·         Monitor to daily report deliveries to guarantee the on time delivery, and correct any issue.

·         Assist in developing, implementing and maintaining revenue management systems, Business Intelligence reporting and user tools. Update current modeling and PL/SQL coding techniques for changing business patterns.

·         Tools: Hyperion Interactive Report 9.3.1, Hyperion Workspace 9.3.3, Oracle PL/SQL.

Ariete Management Group Corp., Weston, FL2011 – 2013

Web Developer / IT Support Specialist (Contractor)

·         Design and develop company web site.

·         Managing E-commerce site - update product descriptions, add new products and photos. Develop data maintenance and data quality activities of inventory products on Internet.

·         Develop system information and database apps (data entry, dashboard, and report) to manage control inventory, reviewing orders and printouts to ensure completeness and accuracy, dispatching orders, tracking shipments of delivery, tracking customer relationship and employee schedule.

·         Develop reports/queries on real estate listing data to identify opportunities of investments for clients in buying or renting properties.

·         Perform user support technical and training.

·         Tools: Google Sites, WIX, MLX System, MS Word 2010, MS Access 2010, MS Excel 2010, EBAY Website, Amazon Website.

GProtec, Caracas, VEN2011

QA Tools Developer/ Software Quality Assurance Consultant

·         Design, develop and implementation of quality tools software on system functioning to verify correct operations and detect errors, and data quality.

·         Interpret user requirements into technical specifications to customize new software.

·         Document different manuals: Technical Requirements Manual and User Manual.

·         Provide users training.

·         Tools: MS Excel 2010, MS Access 2010, MS Visio 2010, MS Project 2010, InfoPath, CMMI Methodology, GeBOS V 6.0.

BFC, Banco Fondo Comun, Caracas, VEN2001 – 2010

Lead Business Intelligence Analyst / Developer, 2002 - 2010

·         Design, develop and implement Business Intelligence and Reporting Services infrastructure and assist during deployment and post-implementation support. Provide training to users about catalog of reports and BI Platform (Interactive Reports, Dashboards, Portal WEB, Data mining, others).

·         Hands-on experience with the analysis, design, build, testing, data quality, documentation and technical support of relational databases, data warehouses and data marts.

·         Translates user requirements for reporting and analysis into data warehouse deliverables.

·         Develop data models for applications, metadata tables, views or related database structures.

·         Administrating and developing analytical tools including database apps, metadata configuration, creation of data mining, creating data reports and data visualization software.

·         Tools: Hyperion 6.0, SQL Server 2002, MS Excel 2007, MS Access 2007, MS Visio 2007, MS Project 2007, DocPath 1.0.

IT Team Lead / Business Systems Analyst, 2001 - 2002

·         Evaluate business processes by tracking, trending and analyzing work processes and data.

·         Supervise, coordinate and define technical plan of IT projects.

·         Hands-on experience with the design, coding, modeling, testing, documentation, deployment and post-implementation support of technological solutions.

·         Develop and maintain stored procedures, triggers, functions, views, tables, and indexes.

·         Perform SQL data import/export processes.

·         Sustain and improve business processes through automation techniques.

·         Perform queries and reports on technology platforms development, such as: Workflow, Business Intelligence, Document Management, Internet Banking and others.

·         Provide technical support and training to users. Liaison with IT Department and IT providers.

·         Tools: Workflow Process System, BRIO/Hyperion, SQL Server 2002, MS Excel 2007, MS Access 2007, MS Visio, MS Project 2007.

M & B Solution, Caracas, VEN1996 – 2001

Oracle Developer/ Team Lead

·         Supervise, coordinate and perform technical activities: Design, develop and deploy integrated automated business processes with other platforms technological.

·         Hands-on experience with the design, coding, modeling, testing, documentation, deployment and post-implementation support of technological solutions.

·         Develop and maintain stored procedures, triggers, functions, views, tables, and indexes.

·         Develop prototyping solutions for Pre-sales activities.

·         Provide technical support, training to users, setting up and maintenance of system parameters and user access.

·         Tools: RDBMS Oracle, PL/SQL, UNIX, RDBMS SQL Server 2002, MS Visio, Dossier, Workflow Process systems.

EDUCATION

B.S. in Computer Engineering

Universidad Rafael Urdaneta, Maracaibo, VEN., 1994.

CERTIFICATION & LICENSURE

Ontological Business Coach Certification, Caracas, VEN., 1999.

Life incl Variable Annuity - 0214. License Number: W259780. Florida, USA, 2015.

Serie 6 -.Florida, USA, 2016. In Study

training

Database Technology, Broward College, Fort Lauderdale, FL, 2014